Instructional Designer

At Aqua, we know that water is a precious resource ? one that plays a critical role in sustaining life. That's why we take seriously our mission: protecting and providing Earth's most essential resource. At Aqua, we are guided by a set of principles that embody the character of our company and inspire our work together. They are embedded within our business practices and our behavior. We are proud to be united by integrity, respect and the pursuit of excellence to be the best we can be for the customers and communities we serve.
Together, the women and men of Aqua America serve 1 million customers across eight states. Aqua uses science, technology, capital investments, and amazing talent to provide communities with clean, safe drinking water and responsibly return wastewater to our rivers and streams. Join our team and make a difference!
Are you looking to grow your career at Aqua? We have a great new opportunity for an Instructional Designer. This position is responsible for curriculum development for our customer care teams and developing training programs to enhance the competencies and skills of our team members. The Instructional Designer is also responsible for effectively designing blended training in support of Aqua Customer Operations' programs to ensure superior workforce preparation, including development of agreed upon performance metrics, specifically with representative level employees.
Responsibilities will include
Confer with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.
Design and build training curriculum, modules and program and prepare teaching plans.
Establish, nurture, and maintain collaborative partnerships with quality, recruiting, and operations - providing continual classroom innovation.
Quickly synthesize and write course content based on the input from subject matter experts, written material, previous training courses, interviews, etc.
Coordinate training schedules with the hiring and training demands of the department.
Participate in continuous improvement efforts with quality staff and adjusting training curriculum to support those efforts.
Formulate teaching outline and determining instructional methods such as individual training, group instruction, CBT training, lectures, demonstrations, meetings and workshops.
Develop testing programs for trainees to measure progress and to evaluate effectiveness of training.
Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior.
This position has a 20% overnight travel requirement.
Education and Qualifications
The successful candidate for this position will possess a Bachelor's Degree with a minimum of five years of experience in training and development and/or instructional design, as well as excellent presentation skills and managing a diverse classroom environment. Prior experience in curriculum design is required. Delivery of adult classroom and e-learning solutions along with proven experience in designing multiple training events in a corporate setting. Additionally,
Must be proficient with various software application programs including Microsoft Office (Outlook, Excel, Word and PowerPoint) as well as instructional design software/tools.
Strong written and verbal communication skills, to include a demonstrated ability to communicate effectively and professionally with internal customers is required. The ability to organize and prioritize projects in a fast-paced, deadline-oriented and rapidly changing business environment.
Experience in customer service or in a call center environment is preferred.
Aqua America, Inc. is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.

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